Item Returns and Exchanges

We want you to be happy with your purchase, and we are ready to help with any questions you may have. Please contact us with any product questions before you place your order.

If you are not happy with an item, you may return or exchange it*. Please scroll down for more information on how to complete a return. All returns must be accompanied by a RA# (Return Authorization). Returns and exchanges will only be accepted for items that are unused, HAVE NOT BEEN WORN, ALTERED OR WASHED, and are in PERFECT, BRAND NEW CONDITION.
* See below for a list of items that cannot be returned.

PLEASE NOTE: The original shipping and handling charges are non-refundable. If no shipping was charged, we will issue your refund for the price of the item(s).

Also: If an item is found to have flaws that inhibit the normal use or functionality of the item (damaged), we will hapilly replace it for you once we receive it back. If you choose not to have the item replaced, and decide to return it instead, the return will be subject to our standard return policy. *Note: No product is 100% perfect, therefore superficial issues that do not affect the function of the item, are not considered damage.

How do I request a return or exchange?

To make sure that your item is eligible for return, please read our entire Return Policy prior to sending your request. Return requests must be submitted within 4 days after your order is delivered to your shipping address.

To request a return authorization, please Contact Us with the following information:

Your Full Name
Your Order Number
The item number for the product you would like to return
The reason you would like to return it
And let us know if you would like a Proud Pocket Credit, Exchange, or Refund

What items cannot be returned?

All Clearance items are Final Sale and cannot be returned or exchanged
Swimwear
Items that have been used, worn, or washed are no longer new and are NOT eligible for return or exchange.

Items that SMELL (from smoke, body odor, etc), or are UNCLEAN (with deodorant marks, pet hair, make-up stains, or dirt/dust scuffs, etc.) are NOT in new condition and are NOT eligible to for return or exchange. Please be sure to remove make-up and/or deodorant prior to trying items on in order to avoid making marks on clothing.

How do I complete the return?

All returns must be authorized. Please DO NOT return anything without contacting us first to receive return authorization. Please see above for instructions on requesting a return authorization. Packages returned without prior authorization will be refused.

Please make sure that your item is eligible for return. See above for a list of items that cannot be returned. Items that are returned without meeting these requirements may be subject to refusal or re-stocking fees.

* We must receive the item back at Proud Pocket within 10 days after your return request is approved. Returns received later than 10 days after approval are subject to a 10% restocking fee.

Please follow these steps when preparing your return:

Repackage the item in the product packaging that you received it in.
* You do not need to send your items back in the same shipping box that we sent it to you in - though we do encourage you to do so when possible to cut down on waste :)
Enclose a copy of your invoice in the package.
Write your RA# number in bold ink on the outside of the package. Packages received without a clear RA # will be refused.
Seal your package securely with tape.
For your protection please get insurance and delivery tracking for your return package. We are not responsible for items that are lost or damaged while in route to us.
Return shipping is at your own expense. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.

When will I receive my exchange or refund?

Please allow at least 2 weeks from the time you mailed us your package for us to receive and process your return or exchange. When we receive your return we will thoroughly inspect the item(s). If everything complies with our return policy your exchange or refund will be processed within the following amount of time:

Refunds will be processed within 5 days of our receipt of your return. Refunds will be submitted via whatever method was used to pay for the original purchase, and we will email you when the refund has been sent.
Exchanges will be handled in the same manner as returns. We will issue a refund within 5 business days of our receipt of your return and email you when the refund has been processed. This email will also serve as a notification that you can now place an order for the other item of your choosing.

To find out if your returned merchandise has been received, please wait at least 16 business days and then send us an email including your order number (located at the top of your printed invoice or emailed order confirmation) and your billing name & address. You will receive a reply via email.

Can I cancel my order?

Any order can be cancelled prior to shipment. Orders are shipped out daily at approximately 3pm MST, to ensure that we receive your request prior to shipping, we must receive an email containing your request to cancel the order BEFORE 2pm MST the day the order was placed. For orders placed after 3pm MST cancellations must be received BEFORE 2PM MST the following day.

Undelivered Packages

Orders that have been returned to us due to an incorrect address will be handled in a timely manner by our customer service department. If Proud Pocket has made the error, we will re-send the shipment to the correct address at no cost to you. If the person who placed the order made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package.

Holiday Extended Return Policy

We offer an extended return policy for all holiday orders - starting the day after Thanksgiving until December 22nd. Purchases made within this time frame may be returned anytime before January 5th (please follow the standard return process). All other return policies and/or restrictions do apply.

Governing Law

Transactions between the customer and us shall be governed by and construed in accordance with the laws of the state of Utah, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and us shall be brought in the state or federal courts located in Salt Lake City, Utah and the customer hereby agrees and submits to such jurisdiction and venue as proper.

We take internet fraud VERY seriously. All suspicious purchases, attempted purchases, and other apparent fraudulent activities will be reported to the FBI, and local police. If a purchase is found to be fraudulent, we will prosecute to the full extent of the law. No Exceptions!